Refund policy

Purchases are processed by Paddle.com Market Limited, our reseller of record; their own refund handling applies alongside this page.

Our policy

If a draft ACR has not yet been delivered, you can cancel and get a full refund at any time - reply to your quote or receipt email and ask. Once a draft has been delivered, we will refund it in full if we clearly failed to deliver what the quote described - for example the product named was not the one evaluated, or the scan could not reach the pages we agreed to cover. We do not offer a refund solely because the draft, correctly delivered, shows more or fewer findings than expected: what a scan turns up depends on the product, not on us.

How to ask

Email support@acrindex.com with your order and what went wrong. We reply within a few business days.

Your statutory rights

Where a buyer has a statutory right to a refund on digital services (for example, under EU or UK consumer law within 14 days of purchase), that right is unaffected by this page. Paddle, as merchant of record, administers statutory refund requests - see Paddle's refund policy and their buyer refund help.

What happens on a refund

If a draft had already been delivered, its download link is disabled once the refund is processed. See also our terms and conditions.