Microsoft Dynamics CRM 2016 Update 1
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 25 criteria
- Supports
- 14
- Partially supports
- 5
- Does not support
- 0
- Not applicable
- 6
- Not evaluated
- 0
Level AA — 13 criteria
- Supports
- 7
- Partially supports
- 3
- Does not support
- 0
- Not applicable
- 3
- Not evaluated
- 0
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (38)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Partially Supports | - Tab order and focus not behaving as expected on certain browsers. There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework.- Alt+Text is provided in most cases except for a few dialogs, dashboards, and the Yammer widget. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Supports | |
| 1.3.2 | Meaningful Sequence | A | Supports | |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Partially Supports | All UI and content support and use the accessibility user settings with some exceptions in the Zoom setting across all browsers. |
| 1.4.5 | Images of Text | AA | Supports | |
| 2.1.1 | Keyboard | A | Partially Supports | There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework. |
| 2.1.2 | No Keyboard Trap | A | Supports | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Partially Supports | This works in most cases except for a few places where the user has to perform extra tabbing to get to the intended field. There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework. |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | Tab order not behaving as expected on certain browsers. There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Partially Supports | Tab focus not behaving as expected on certain browsers. There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework. |
| 3.1.1 | Language of Page | A | Partially Supports | Tab order and focus not behaving as expected on certain browsers. There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework.- Alt+Text is provided in most cases except for a few dialogs, dashboards, and the Yammer widget. |
| 3.1.2 | Language of Parts | AA | Partially Supports | - Tab order and focus not behaving as expected on certain browsers. There are a few exceptions in the Workflow editor, SLA/Email to Case editor, Routing Rules editor, Interactive service hub, CRM for Outlook, CRM App for Outlook and the sample application for the Social Care generic framework.- Alt+Text is provided in most cases except for a few dialogs, dashboards, and the Yammer widget. |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Supports |
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