Microsoft Dynamics 365 Remote Assist
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 30 criteria
- Supports
- 9
- Partially supports
- 1
- Does not support
- 9
- Not applicable
- 11
- Not evaluated
- 0
Level AA — 20 criteria
- Supports
- 7
- Partially supports
- 1
- Does not support
- 5
- Not applicable
- 7
- Not evaluated
- 0
Level AAA — 28 criteria
- Supports
- 0
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 28
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (78)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Does Not Support | See product description notes. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Does Not Support | See product description notes. |
| 1.3.2 | Meaningful Sequence | A | Does Not Support | See product description notes. |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Not Applicable | Currently, there is no way to determine the author of an annotation other than the color set by the Remote Expert or HoloLens user. This particular scenario is not supported by Remote Assist at the time as authorship of an annotation is not critical to the usability of our application or to support other scenarios. |
| 1.4.2 | Audio Control | A | Supports | |
| 2.1.1 | Keyboard | A | Does Not Support | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 2.1.2 | No Keyboard Trap | A | Partially Supports | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 2.1.4 | Character Key Shortcuts | A | Not Applicable | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Supports | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Not Applicable | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Does Not Support | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 2.4.4 | Link Purpose (In Context) | A | Not Applicable | |
| 2.5.1 | Pointer Gestures | A | Not Applicable | |
| 2.5.2 | Pointer Cancellation | A | Not Applicable | |
| 2.5.3 | Label in Name | A | Supports | |
| 2.5.4 | Motion Actuation | A | Not Applicable | |
| 3.1.1 | Language of Page | A | Does Not Support | See product description notes. |
| 3.2.1 | On Focus | A | Does Not Support | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 3.2.2 | On Input | A | Does Not Support | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Does Not Support | See product description notes. |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.4 | Orientation | AA | Does Not Support | See product description notes. |
| 1.3.5 | Identify Input Purpose | AA | Supports | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Does Not Support | See product description notes. |
| 1.4.5 | Images of Text | AA | Supports | |
| 1.4.10 | Reflow | AA | Not Applicable | |
| 1.4.11 | Non-text Contrast | AA | Does Not Support | See product description notes. |
| 1.4.12 | Text Spacing | AA | Does Not Support | See product description notes. |
| 1.4.13 | Content on Hover or Focus | AA | Not Applicable | |
| 2.4.5 | Multiple Ways | AA | Partially Supports | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Does Not Support | While the HoloLens does provide the ability to connect a wireless keyboard for text input, UI components and programmatic access are not currently supported by the Unity development platform: the underlying engine supporting Remote Assist. |
| 3.1.2 | Language of Parts | AA | Not Applicable | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.3 | Status Messages | AA | Not Applicable | |
| 1.2.6 | Sign Language (Prerecorded) | AAA | Not Evaluated | |
| 1.2.7 | Extended Audio Description (Prerecorded) | AAA | Not Evaluated | |
| 1.2.8 | Media Alternative (Prerecorded) | AAA | Not Evaluated | |
| 1.2.9 | Audio-only (Live) | AAA | Not Evaluated | |
| 1.3.6 | Identify Purpose | AAA | Not Evaluated | |
| 1.4.6 | Contrast (Enhanced) | AAA | Not Evaluated | |
| 1.4.7 | Low or No Background Audio | AAA | Not Evaluated | |
| 1.4.8 | Visual Presentation | AAA | Not Evaluated | |
| 1.4.9 | Images of Text (No Exception) | AAA | Not Evaluated | |
| 2.1.3 | Keyboard (No Exception) | AAA | Not Evaluated | |
| 2.2.3 | No Timing | AAA | Not Evaluated | |
| 2.2.4 | Interruptions | AAA | Not Evaluated | |
| 2.2.5 | Re-authenticating | AAA | Not Evaluated | |
| 2.2.6 | Timeouts | AAA | Not Evaluated | |
| 2.3.2 | Three Flashes | AAA | Not Evaluated | |
| 2.3.3 | Animation from Interactions | AAA | Not Evaluated | |
| 2.4.8 | Location | AAA | Not Evaluated | |
| 2.4.9 | Link Purpose (Link Only) | AAA | Not Evaluated | |
| 2.4.10 | Section Headings | AAA | Not Evaluated | |
| 2.5.5 | Target Size | AAA | Not Evaluated | |
| 2.5.6 | Concurrent Input Mechanisms | AAA | Not Evaluated | |
| 3.1.3 | Unusual Words | AAA | Not Evaluated | |
| 3.1.4 | Abbreviations | AAA | Not Evaluated | |
| 3.1.5 | Reading Level | AAA | Not Evaluated | |
| 3.1.6 | Pronunciation | AAA | Not Evaluated | |
| 3.2.5 | Change on Request | AAA | Not Evaluated | |
| 3.3.5 | Help | AAA | Not Evaluated | |
| 3.3.6 | Error Prevention (All) | AAA | Not Evaluated |
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