Microsoft Dynamics 365 Customer Engagement
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 25 criteria
- Supports
- 10
- Partially supports
- 9
- Does not support
- 0
- Not applicable
- 6
- Not evaluated
- 0
Level AA — 13 criteria
- Supports
- 9
- Partially supports
- 2
- Does not support
- 0
- Not applicable
- 2
- Not evaluated
- 0
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (38)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Partially Supports | - Dashboard: Missing alt-text around icons.- KM articles: Have problems with JAWS and Narrator in reading field-related data. Rating info isn't read either.- Charts: Filtering isn't read out via ARIA live-region. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | - Tooltips on docked sitemap: Are not rendered.- Contacts: JAWS is reading only email ID but does not read contact name.- Quick create form: Saving form isn't read by JAWS.- Email: TalkBack reads "more" button thrice. This functionality works correctly on desktop and will be fixed for devices on a later release.- KM article form: Various fields are read as clickable instead of text fields.- Email form on Android phone: Selected date duration not being read. This functionality works correctly on desktop and will be fixed for devices on a later release.- On Edge the screen reader isn't announcing the label corresponding to the date fields.- Import dialog on Advanced Settings: "Browse" button is being read as "Close" button.- Export dialog on Advanced Settings: Alt+Down arrow doesn't expand entity list but reads the browser URL. |
| 1.3.2 | Meaningful Sequence | A | Supports | |
| 1.3.3 | Sensory Characteristics | A | Partially Supports | "Assign" dialog: Screen reader not announcing anything when dialog loads. |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Partially Supports | Zoom issues on the following: Office integration carousel. |
| 1.4.5 | Images of Text | AA | Supports | |
| 2.1.1 | Keyboard | A | Partially Supports | - Unified Service Desk: Look-up control - Can't navigate to "Cancel" button on. - Unified Service Desk: Can't add users to share for the Customization files entity. "Cancel" and "Deactivate" buttons aren't focusable.- Forms: Unable to open "Product items" on Quote, Order and Invoice forms.- Learning Path - not able to pin bubble on services, nor select content type using keyboard. |
| 2.1.2 | No Keyboard Trap | A | Partially Supports | Business Process Flows - Expand/collapse isn't accessible via keyboard. |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Supports | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | - Learning Path - Deleting a bubble using keyboard from the flow editor doesn't get focus back to the editor. - Focus issues. Needs tabbing improvements to better navigate through the UI.- Forms - Errors on fields are not read. Tabbing after "Save" button doesn't go to the top.- Editable grid - Focus issues when using "sorting".Dialogs - After closing error pop-up, focus is not put back on the dialog.Template analytics window - Tabbing focus issues.Advanced find - Focus issues. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Partially Supports | - Forms - Errors on fields are not read. Tabbing after "Save" button doesn't go to the top.- Editable grid - Focus issues when using "sorting".- Dialogs - After closing error pop-up, focus is not put back on the dialog.- Template analytics window - Tabbing focus issues.- Advanced find - Focus issues. |
| 3.1.1 | Language of Page | A | Supports | |
| 3.1.2 | Language of Parts | AA | Supports | |
| 3.2.1 | On Focus | A | Partially Supports | - Email configuration: Error dialog aren't read by screen readers.Template analytics window - Tabbing focus issues.- Customer Service Dashboard - Tooltips should not be shown when navigating the Active Cases sub-grid.- Email editor - on Edge browser error dialog titles aren't being read by screen readers. |
| 3.2.2 | On Input | A | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | Hybrid Email server form - errors aren't being read. |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Supports | |
| 4.1.1 | Parsing | A | Partially Supports | Admin: Look-up field labels being read as button. |
| 4.1.2 | Name, Role, Value | A | Partially Supports | Process flow: New opportunity - Narrator not reading all fields. |
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