M365 Copilot
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 32 criteria
- Supports
- 20
- Partially supports
- 3
- Does not support
- 0
- Not applicable
- 9
- Not evaluated
- 0
Level AA — 24 criteria
- Supports
- 17
- Partially supports
- 2
- Does not support
- 0
- Not applicable
- 5
- Not evaluated
- 0
Level AAA — 31 criteria
- Supports
- 0
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 31
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (87)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | Info and relationships for all the components is properly defined in different Copilot versions, except in a few cases such as:- In Copilot chat history pane of Office apps, the screen reader only reads the recent chat history by default and does not include the date announcement along with it. To read the chat history date, screen reader users can use scan/item/browse mode based on the screen reader.- When Sales Copilot is added to the Office and the user is drafting anything in Word and bringing Sales Copilot options and then using "/" in the menu, the heading of Copilot is also defined as a menu item.- In Copilot Chat, when there is some text already written, then navigating again to the field using JAWS, the screen reader is just reading the text, not the name and other details related to the chat field. |
| 1.3.2 | Meaningful Sequence | A | Supports | |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 2.1.1 | Keyboard | A | Partially Supports | Keyboard navigation is working fine in all the different versions of Copilot and all interactive elements are working as expected.In Sales CoPilot (Not actual "Copilot") there are a few keyboard navigation and access issues, such as:- Sales CoPilot does not have the Keyboard focus inside the pane.- Close Pane button is not keyboard navigable and users are not able to dismiss the pane using the ESC key. |
| 2.1.2 | No Keyboard Trap | A | Supports | There is no keyboard trap in different copilot version. While navigating Sales copilot in outlook with Shift+Tab, focus doesn't move back after "Create a new Contact” but while navigating with Tab, order seems good. |
| 2.1.4 | Character Key Shortcuts | A | Supports | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Not Applicable | |
| 2.4.1 | Bypass Blocks | A | Supports | |
| 2.4.2 | Page Titled | A | Supports | All the different pages/dialogs have proper title defined except for the Copilot lab prompt dialog in office apps, screen reader use will not hear dialog name/title when they will press Caps+T but the can press "H" and can know the heading of the dialog |
| 2.4.3 | Focus Order | A | Supports | All the different M365 copilot experiences are having correct focus order except for some minor issue in CoPilot chat pane.-In Copilot chat history pane, "New chat" button is in arrow navigation order than Tab.-When pressing F6 to jump from one pane to other screen reader/keyboard focus lands on whole pane instead of one of the interactive elements inside the pane, which leads the screen reader to not read the pane name in more understandable manner. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.5.1 | Pointer Gestures | A | Supports | |
| 2.5.2 | Pointer Cancellation | A | Supports | |
| 2.5.3 | Label in Name | A | Supports | |
| 2.5.4 | Motion Actuation | A | Not Applicable | |
| 3.1.1 | Language of Page | A | Supports | |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.2.6 | Consistent Help | A | Supports | |
| 3.3.1 | Error Identification | A | Supports | All the errors are identified and conveyed properly in all the copilot versions except for in whiteboard copilot while uploading an unsupported file format is triggering a generic error than error specific to file format not compatible. |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.7 | Redundant Entry | A | Not Applicable | |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Partially Supports | All controls have correct Name, Role and Values defined, except for a few places that can be accessed with some workaround.- In Copilot chat pane, when summarizing any document and navigating to the summary, the "AI generated content may be incorrect" disclaimer button does not have a label. To read the label, users need to use scan/browse mode and navigate to the associated visual label.- In Copilot chat history pane in PowerPoint, Date is added in the label of delete history. Screen reader is reading the "Press enter to delete this chat."- In Outlook, for Sales Copilot, the dismiss button and message tile on top of email has a name defined as "undefined".- For Sales Copilot in Outlook, the selection state of specific Copilot is not announced by the screen reader. |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.4 | Orientation | AA | Supports | |
| 1.3.5 | Identify Input Purpose | AA | Supports | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Partially Supports | All text and controls zoom at 200% except some of the file reference suggestions for draft with Copilot in Word Online. Only the first file from the list of suggestions is visible on the screen; the rest are out of screen view.- For Sales Copilot in Outlook, there are few instances where 200% browser zoom is having some issues, as search suggestions are going out of view. Suggestion menu is partially visible, for example. |
| 1.4.5 | Images of Text | AA | Supports | |
| 1.4.10 | Reflow | AA | Partially Supports | All text and controls work properly in reflow mode except some of the file reference suggestions for draft with Copilot in Word Online. Only the first file from the list of suggestions is visible on the screen; the rest are out of screen view.- For Sales Copilot in Outlook, some content truncates or overlaps in 400% zoom. Reflow works fine up to 300% zoom. |
| 1.4.11 | Non-text Contrast | AA | Supports | Non-text contrast is meeting the required contrast ratio for all the non-text content/components in the copilot. - In outlook, for sales copilot, dismiss button available along with message tile on top of email, is having bit lower contrast in Dark mode. |
| 1.4.12 | Text Spacing | AA | Supports | |
| 1.4.13 | Content on Hover or Focus | AA | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Supports | Focus is visible throughout the experiences. Only when first time user accesses the Word online, select the content and try "Alt+I" then focus is not by default visible on the Rewrite option. User can press Tab and then keyboard focus is visible on the pane/components |
| 2.4.11 | Focus Not Obscured (Minimum) | AA | Supports | |
| 2.5.7 | Dragging Movements | AA | Not Applicable | |
| 2.5.8 | Target Size (Minimum) | AA | Supports | |
| 3.1.2 | Language of Parts | AA | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 3.3.8 | Accessible Authentication (Minimum) | AA | Not Applicable | |
| 4.1.3 | Status Messages | AA | Supports | |
| 1.2.6 | Sign Language (Prerecorded) | AAA | Not Evaluated | |
| 1.2.7 | Extended Audio Description (Prerecorded) | AAA | Not Evaluated | |
| 1.2.8 | Media Alternative (Prerecorded) | AAA | Not Evaluated | |
| 1.2.9 | Audio-only (Live) | AAA | Not Evaluated | |
| 1.3.6 | Identify Purpose | AAA | Not Evaluated | |
| 1.4.6 | Contrast (Enhanced) | AAA | Not Evaluated | |
| 1.4.7 | Low or No Background Audio | AAA | Not Evaluated | |
| 1.4.8 | Visual Presentation | AAA | Not Evaluated | |
| 1.4.9 | Images of Text (No Exception) | AAA | Not Evaluated | |
| 2.1.3 | Keyboard (No Exception) | AAA | Not Evaluated | |
| 2.2.3 | No Timing | AAA | Not Evaluated | |
| 2.2.4 | Interruptions | AAA | Not Evaluated | |
| 2.2.5 | Re-authenticating | AAA | Not Evaluated | |
| 2.2.6 | Timeouts | AAA | Not Evaluated | |
| 2.3.2 | Three Flashes | AAA | Not Evaluated | |
| 2.3.3 | Animation from Interactions | AAA | Not Evaluated | |
| 2.4.8 | Location | AAA | Not Evaluated | |
| 2.4.9 | Link Purpose (Link Only) | AAA | Not Evaluated | |
| 2.4.10 | Section Headings | AAA | Not Evaluated | |
| 2.4.12 | Focus Not Obscured (Enhanced) | AAA | Not Evaluated | |
| 2.4.13 | Focus Appearance | AAA | Not Evaluated | |
| 2.5.5 | Target Size | AAA | Not Evaluated | |
| 2.5.6 | Concurrent Input Mechanisms | AAA | Not Evaluated | |
| 3.1.3 | Unusual Words | AAA | Not Evaluated | |
| 3.1.4 | Abbreviations | AAA | Not Evaluated | |
| 3.1.5 | Reading Level | AAA | Not Evaluated | |
| 3.1.6 | Pronunciation | AAA | Not Evaluated | |
| 3.2.5 | Change on Request | AAA | Not Evaluated | |
| 3.3.5 | Help | AAA | Not Evaluated | |
| 3.3.6 | Error Prevention (All) | AAA | Not Evaluated | |
| 3.3.9 | Accessible Authentication (Enhanced) | AAA | Not Evaluated |
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