Enterprise Skills Initiative Support Portal
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 32 criteria
- Supports
- 18
- Partially supports
- 3
- Does not support
- 0
- Not applicable
- 11
- Not evaluated
- 0
Level AA — 24 criteria
- Supports
- 20
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 4
- Not evaluated
- 0
Level AAA — 31 criteria
- Supports
- 0
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 31
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (87)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | On the ESI Support site, within the "Let's Chat" chat panel, the screen reader announces incorrect positional information for the options in the "Please select Category" dropdown. For example, when three options are present, it announces "1 of 4" instead of "1 of 3". This may cause moderate confusion for users relying on assistive technologies by misrepresenting the number of available options. This issue originates from the integrated Omnichannel component used in the application. The issue has been routed to the responsible team for further investigation and resolution. |
| 1.3.2 | Meaningful Sequence | A | Supports | |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Partially Supports | On the ESI Support site, the Email link on the profile page and the Yes/No links in the Article dialog do not display underlines by default. However, the underline becomes visible when the user hovers over the links or navigates to them using a keyboard, providing a visual cue to indicate interactivity. |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 2.1.1 | Keyboard | A | Supports | |
| 2.1.2 | No Keyboard Trap | A | Supports | |
| 2.1.4 | Character Key Shortcuts | A | Not Applicable | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Not Applicable | |
| 2.4.1 | Bypass Blocks | A | Supports | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | On the ESI Support site, after selecting a case from the "Opened Cases" section within the "My Cases" area, keyboard focus is observed moving to non-interactive text elements in the resulting pop-up screen. While this does not affect functionality, it may cause minor confusion for keyboard-only users during navigation. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.5.1 | Pointer Gestures | A | Supports | |
| 2.5.2 | Pointer Cancellation | A | Supports | |
| 2.5.3 | Label in Name | A | Supports | |
| 2.5.4 | Motion Actuation | A | Not Applicable | |
| 3.1.1 | Language of Page | A | Supports | |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.2.6 | Consistent Help | A | Supports | |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.7 | Redundant Entry | A | Not Applicable | |
| 4.1.1 | Parsing | A | Not Applicable | |
| 4.1.2 | Name, Role, Value | A | Supports | |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.4 | Orientation | AA | Supports | |
| 1.3.5 | Identify Input Purpose | AA | Supports | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Supports | |
| 1.4.5 | Images of Text | AA | Not Applicable | |
| 1.4.10 | Reflow | AA | Supports | |
| 1.4.11 | Non-text Contrast | AA | Supports | |
| 1.4.12 | Text Spacing | AA | Supports | |
| 1.4.13 | Content on Hover or Focus | AA | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Supports | |
| 2.4.11 | Focus Not Obscured (Minimum) | AA | Supports | |
| 2.5.7 | Dragging Movements | AA | Supports | |
| 2.5.8 | Target Size (Minimum) | AA | Supports | |
| 3.1.2 | Language of Parts | AA | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Supports | |
| 3.3.8 | Accessible Authentication (Minimum) | AA | Not Applicable | |
| 4.1.3 | Status Messages | AA | Supports | |
| 1.2.6 | Sign Language (Prerecorded) | AAA | Not Evaluated | |
| 1.2.7 | Extended Audio Description (Prerecorded) | AAA | Not Evaluated | |
| 1.2.8 | Media Alternative (Prerecorded) | AAA | Not Evaluated | |
| 1.2.9 | Audio-only (Live) | AAA | Not Evaluated | |
| 1.3.6 | Identify Purpose | AAA | Not Evaluated | |
| 1.4.6 | Contrast (Enhanced) | AAA | Not Evaluated | |
| 1.4.7 | Low or No Background Audio | AAA | Not Evaluated | |
| 1.4.8 | Visual Presentation | AAA | Not Evaluated | |
| 1.4.9 | Images of Text (No Exception) | AAA | Not Evaluated | |
| 2.1.3 | Keyboard (No Exception) | AAA | Not Evaluated | |
| 2.2.3 | No Timing | AAA | Not Evaluated | |
| 2.2.4 | Interruptions | AAA | Not Evaluated | |
| 2.2.5 | Re-authenticating | AAA | Not Evaluated | |
| 2.2.6 | Timeouts | AAA | Not Evaluated | |
| 2.3.2 | Three Flashes | AAA | Not Evaluated | |
| 2.3.3 | Animation from Interactions | AAA | Not Evaluated | |
| 2.4.8 | Location | AAA | Not Evaluated | |
| 2.4.9 | Link Purpose (Link Only) | AAA | Not Evaluated | |
| 2.4.10 | Section Headings | AAA | Not Evaluated | |
| 2.4.12 | Focus Not Obscured (Enhanced) | AAA | Not Evaluated | |
| 2.4.13 | Focus Appearance | AAA | Not Evaluated | |
| 2.5.5 | Target Size | AAA | Not Evaluated | |
| 2.5.6 | Concurrent Input Mechanisms | AAA | Not Evaluated | |
| 3.1.3 | Unusual Words | AAA | Not Evaluated | |
| 3.1.4 | Abbreviations | AAA | Not Evaluated | |
| 3.1.5 | Reading Level | AAA | Not Evaluated | |
| 3.1.6 | Pronunciation | AAA | Not Evaluated | |
| 3.2.5 | Change on Request | AAA | Not Evaluated | |
| 3.3.5 | Help | AAA | Not Evaluated | |
| 3.3.6 | Error Prevention (All) | AAA | Not Evaluated | |
| 3.3.9 | Accessible Authentication (Enhanced) | AAA | Not Evaluated |
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