Dynamics 365 Remote Assist - Service
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 30 criteria
- Supports
- 15
- Partially supports
- 6
- Does not support
- 0
- Not applicable
- 9
- Not evaluated
- 0
Level AA — 20 criteria
- Supports
- 13
- Partially supports
- 2
- Does not support
- 0
- Not applicable
- 5
- Not evaluated
- 0
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (50)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Partially Supports | D365 Remote Assist Solution is model-driven app; as such, it re-uses standard Power BI or D365 components. Any limitations on this accessibility requirements will be addressed at platform level. Tooltip is not available when the focus shifts to "Add New Customer Asset Attachment". Some elements on One-Time call setup page do not have alternate text. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | D365 Remote Assist Solution is model-driven app; as such, it re-uses standard Power BI or D365 components. Any limitations on this accessibility requirements will be addressed at platform level. In some cases the screen reader may announce an incorrect number of selectable items in a dropdown. |
| 1.3.2 | Meaningful Sequence | A | Supports | |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.3.4 | Orientation | AA | Not Applicable | |
| 1.3.5 | Identify Input Purpose | AA | Supports | |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Partially Supports | Bug preventing 200% zoom in the call dashboard has not been resolved. |
| 1.4.5 | Images of Text | AA | Supports | |
| 1.4.10 | Reflow | AA | Partially Supports | Bug preventing reflow in the call dashboard has not been resolved. |
| 1.4.11 | Non-Text Contrast | AA | Supports | |
| 1.4.12 | Text Spacing | AA | Supports | |
| 1.4.13 | Content on Hover or Focus | AA | Supports | |
| 2.1.1 | Keyboard | A | Supports | |
| 2.1.2 | No Keyboard Trap | A | Supports | |
| 2.1.4 | Character Key Shortcuts | A | Supports | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Supports | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | The calls dashboard keyboard navigation tab order does not follow a logical sequence. |
| 2.4.4 | Link Purpose (In Context) | A | Partially Supports | Call Dashboard_Analytics and insights: Learn more" links present in the screen are not described accurately by the screen reader. |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Supports | |
| 2.5.1 | Pointer Gestures | A | Not Applicable | |
| 2.5.2 | Pointer Cancellation | A | Not Applicable | |
| 2.5.3 | Label in Name | A | Supports | |
| 2.5.4 | Motion Actuation | A | Not Applicable | |
| 3.1.1 | Language of Page | A | Supports | |
| 3.1.2 | Language of Parts | AA | Not Applicable | |
| 3.2.1 | On Focus | A | Partially Supports | D365 Remote Assist Solution is model-driven app; as such, it re-uses standard Power BI or D365 components. Any limitations on this accessibility requirements will be addressed at platform level. Specific issues include navigating in a table using the tab key may result in the first row selected by default without user selection. |
| 3.2.2 | On Input | A | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Partially Supports | D365 Remote Assist Solution is model-driven app; as such, it re-uses standard Power BI or D365 components. Any limitations on this accessibility requirements will be addressed at platform level. |
| 4.1.3 | Status Messages | AA | Supports |
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