Dynamics 365 Marketing
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 30 criteria
- Supports
- 16
- Partially supports
- 5
- Does not support
- 0
- Not applicable
- 9
- Not evaluated
- 0
Level AA — 20 criteria
- Supports
- 9
- Partially supports
- 3
- Does not support
- 0
- Not applicable
- 8
- Not evaluated
- 0
Level AAA — 28 criteria
- Supports
- 0
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 28
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (78)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | - Dynamics 365 Marketing users might experience issues with the Android mobile device on the Analytics page. TalkBack is not announcing the selected or unselected status for the list of journey status dropdown options such as Select all, Completed, Live, and Stopped.- On the Journey Event filter page while using TalkBack, users are unable to access "select an attribute".- On New Journey Add an Action page, TalkBack is not announcing the heading when the "Add an action or other element" popup is open.- On Triggers Create a new custom business trigger page, "in which table is the record created or updated," dropdown is not accessible while using TalkBack.- On New Journey Start page, the timezone dropdown is not accessible while using TalkBack.- On Discard changes page, after coming back from discard, tooltip is coming but TalkBack is not announcing tooltip.- On new Journeys page, unable to select items of "Start time" combo box after expanding it with TalkBack on. |
| 1.3.2 | Meaningful Sequence | A | Partially Supports | Microsoft users might experience issues with the Android mobile device on Asset Library page. On activating "(i)" (info) button, the screen reader focus does not move to the updated content. |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 2.1.1 | Keyboard | A | Supports | |
| 2.1.2 | No Keyboard Trap | A | Supports | |
| 2.1.4 | Character Key Shortcuts | A | Not Applicable | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Supports | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | - Android mobile device users might experience difficulties with the Journey Event filter page with TalkBack. After announcing all the menu items, "condition option menu popup" if we right swipe, the focus of TalkBack shifts out of popup.On Analytics page, TalkBack is announcing all of the list in the dropdown. If we right swipe, TalkBack focus is shifting out of dropdown.- On Analytics page after expanding Journey status dropdown, if we right swipe TalkBack focus is shifting to Journey goal.- On Channel engagement page, TalkBack, after announcing the "heading Channel engagement success," the focus is not shifting to the next item delivery success rate.- On Analytics page, TalkBack is announcing "email, push notification and Text message engagement rate" first. After that, it is only announcing the corresponding info icon information.- On Analytics page, TalkBack after announcing content "The data in these Power BI etc.", the focus directly shifting to journey status, journey goal dropdowns and then only to journey starting, TalkBack doesn't shift to the associated info icon info after announcing "Email spam rate Card" in Negative Customer Engagement page. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.5.1 | Pointer Gestures | A | Not Applicable | |
| 2.5.2 | Pointer Cancellation | A | Supports | |
| 2.5.3 | Label in Name | A | Supports | |
| 2.5.4 | Motion Actuation | A | Not Applicable | |
| 3.1.1 | Language of Page | A | Supports | |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 4.1.1 | Parsing | A | Partially Supports | - Microsoft users might experience issues with screen readers using the Android mobile device on Email delete page. When using TalkBack, we are unable to close the action menu in the if/then branch, because if we right/left swipe its focus is shifting out of action menu. |
| 4.1.2 | Name, Role, Value | A | Partially Supports | - Microsoft users might experience issues with Android Mobile device on Analytics page. The name and role of the sorting control present in the grid is not announced to the screen reader users.- With TalkBack, while announcing bar is not announcing with its corresponding color legend, the item in the journey is not announced by TalkBack with the corresponding column header.- On Journey Email page, TalkBack is not announcing the "required" field when TalkBack focus shifts on "select email". |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.4 | Orientation | AA | Not Applicable | |
| 1.3.5 | Identify Input Purpose | AA | Not Applicable | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Partially Supports | - Microsoft users might experience issues with screen readers using the Android mobile device on Files. Copy to real time marketing page when we resize the page, "Copy to real time marketing" menu name is not completely visible.- In Resize, "Negative customer engagement" is not completely visible. |
| 1.4.5 | Images of Text | AA | Not Applicable | |
| 1.4.10 | Reflow | AA | Partially Supports | Microsoft users might experience issues with screen readers using the Android mobile device on Files. Copy to real time marketing page when we zoom the page, "Copy to real time marketing" menu name is not completely visible. |
| 1.4.11 | Non-text Contrast | AA | Supports | |
| 1.4.12 | Text Spacing | AA | Not Applicable | |
| 1.4.13 | Content on Hover or Focus | AA | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Supports | |
| 3.1.2 | Language of Parts | AA | Not Applicable | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.3 | Status Messages | AA | Partially Supports | - Microsoft users might experience issues with Android Mobile device on Analytics page. On selecting any of the data from the grid, the content on the screen gets refreshed but the same is not announced to the screen reader users. |
| 1.2.6 | Sign Language (Prerecorded) | AAA | Not Evaluated | |
| 1.2.7 | Extended Audio Description (Prerecorded) | AAA | Not Evaluated | |
| 1.2.8 | Media Alternative (Prerecorded) | AAA | Not Evaluated | |
| 1.2.9 | Audio-only (Live) | AAA | Not Evaluated | |
| 1.3.6 | Identify Purpose | AAA | Not Evaluated | |
| 1.4.6 | Contrast (Enhanced) | AAA | Not Evaluated | |
| 1.4.7 | Low or No Background Audio | AAA | Not Evaluated | |
| 1.4.8 | Visual Presentation | AAA | Not Evaluated | |
| 1.4.9 | Images of Text (No Exception) | AAA | Not Evaluated | |
| 2.1.3 | Keyboard (No Exception) | AAA | Not Evaluated | |
| 2.2.3 | No Timing | AAA | Not Evaluated | |
| 2.2.4 | Interruptions | AAA | Not Evaluated | |
| 2.2.5 | Re-authenticating | AAA | Not Evaluated | |
| 2.2.6 | Timeouts | AAA | Not Evaluated | |
| 2.3.2 | Three Flashes | AAA | Not Evaluated | |
| 2.3.3 | Animation from Interactions | AAA | Not Evaluated | |
| 2.4.8 | Location | AAA | Not Evaluated | |
| 2.4.9 | Link Purpose (Link Only) | AAA | Not Evaluated | |
| 2.4.10 | Section Headings | AAA | Not Evaluated | |
| 2.5.5 | Target Size | AAA | Not Evaluated | |
| 2.5.6 | Concurrent Input Mechanisms | AAA | Not Evaluated | |
| 3.1.3 | Unusual Words | AAA | Not Evaluated | |
| 3.1.4 | Abbreviations | AAA | Not Evaluated | |
| 3.1.5 | Reading Level | AAA | Not Evaluated | |
| 3.1.6 | Pronunciation | AAA | Not Evaluated | |
| 3.2.5 | Change on Request | AAA | Not Evaluated | |
| 3.3.5 | Help | AAA | Not Evaluated | |
| 3.3.6 | Error Prevention (All) | AAA | Not Evaluated |
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