Dynamics 365 for Field Service
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 25 criteria
- Supports
- 15
- Partially supports
- 4
- Does not support
- 0
- Not applicable
- 6
- Not evaluated
- 0
Level AA — 13 criteria
- Supports
- 10
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 3
- Not evaluated
- 0
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (38)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | There are few minor gaps in screen reader support as listed below:1. When using Field Service on mobile, a. On the work order form, VoiceOver reads the button texts in the pop ups more than once. There is no loss of functionality except a minor disturbance in perception for end user. b. When displaying the purchase order, TalkBack is reading the purchase order name incorrectly.2. When using Field Service on web, the resource bookings grid slider is not announced by Narrator, so user is unable to understand that there is a scrollable grid experience. When using Schedule Board for setting up the Optimization schedule, on some of the combo boxes, all the combo box values are read when the focus in still on first item. |
| 1.3.2 | Meaningful Sequence | A | Partially Supports | When using Field Service in mobile, 1. On the 'Resource Bookings View Mobile' dropdown, a. the dropdown flyout opens again even after closing. This can cause a minor disturbance in perception for end user. b. When user is in 'Resource Bookings' focus does not go to dropdown items when they are expanded. 2. On the purchase order under 'Inventory and purchasing', a. ‘Active Purchase Order' dropdown does not expand resulting in end user not able to access the Active Purchase order list. b. VoiceOver is not meaningfully reading out the error notifications. 3. On Customer assets, when user navigates to 'Work Order Incidents' , the Incident Resolved spinbox is not editable. |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Supports | |
| 1.4.5 | Images of Text | AA | Supports | |
| 2.1.1 | Keyboard | A | Partially Supports | When using Schedule Board to set up Optimization schedule, user is presented with a grid with options on the column headers, the column header flyout is not accessible through the keyboard. On Field Service Resource Bookings grid, the grid elements are not activated via keyboard. |
| 2.1.2 | No Keyboard Trap | A | Supports | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Supports | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | On Field Service Resource Bookings, when navigating through related resource characteristics, focus moves to the top of the page after selecting any view from Views dropdown. When using Schedule Board for setting up the Optimization schedule, on some of the combo boxes, all the combo box values are read when the focus in still on first item. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Supports | |
| 3.1.1 | Language of Page | A | Supports | |
| 3.1.2 | Language of Parts | AA | Supports | |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Supports |
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