Dynamics 365 - Connected Field Service, Dynamics 365 - Field Service, Dynamics 365 - Field Service - C2 Experience - Technician Locator
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 30 criteria
- Supports
- 12
- Partially supports
- 8
- Does not support
- 0
- Not applicable
- 10
- Not evaluated
- 0
Level AA — 20 criteria
- Supports
- 7
- Partially supports
- 8
- Does not support
- 0
- Not applicable
- 5
- Not evaluated
- 0
Level AAA — 28 criteria
- Supports
- 0
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 28
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (78)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Partially Supports | 1. In Field Service when a customer is using the Narrator and the focus lands on "User's" lookup the Narrator is not announcing the field correctly.2. When a customer is using the Narrator on the Get Started page and selects "Create New Accounts" if the "Account Name" is left blank and the customer tabs to the next entry (Primary Contact) an error will occur, however, the Narrator does not state the error.3. When a customer has enabled "Headings" under the Accessibility Insights for Web, The Get Started page header is not displaying as a header.4. When a customer is using the Narrator on the Get Started page and selects "Quick Setup: frontline Workers", if the time zone entry is left blank the Narrator will announce the error twice.5. When a customer is using the Narrator on the resources area, the Narrator does not announce "Organization Unit" as a column header when the focus lands on the column.6. When a customer is using the Narrator on Work Orders Inspection page, if the page title is set to not required the choose file button is disabled, however, the Narrator states the choose file button. This suggest that the button is active when it is not.7. When a customer is using the Narrator on Work Orders and selects the calendar the focus date is not being stated.8. When a customer is using the Narrator on the Inspection Template, on the Preview tab, the Narrator is not announcing if a group is required.9. When a customer is using the Narrator on the Scheduling page and selects Territories, Organizational Units, and Resource Types the Narrator is not reading "combo boxes" values correctly.10. When a customer is using the Narrator on the resource requirement page and they select the calendar control, when the focus is on the date range, Narrator announces open resource filter before announcing the date range.11. In Field Service C2 when a customer is using Narrator within the Scheduling grid, pressing space on the "Select All" control does not announce that all rows are selected.12. In Field Service C2 when a customer is using NVDA and navigates to the Inspection designer, then navigates through the toolbox choices, the keyword “table” is incorrectly announced. 13. In Field Service C2 when a customer is using Narrator and navigates to the Inspection designer, then navigates through the table columns, the column headers are announced twice. 14. In Field Service C2 when a customer is using Narrator and navigates to the Inspection designer, then navigates to the “unsaved changes” content to the page, the control is announced twice.15. In Field Service C2 when using NVDA or JAWS on Windows 10, and customer opens a form, the buttons “save”, “save and close”, and “new” are not announced.16. In Field Service C2 when using Narrator on the Work order form, navigating to some sections announces the keyword ‘status’ at the end of the section when no such data present.17. Using NVDA or JAWS, when navigating to a radio button on the RMA form, the name of the control is not announced.18. In Field Service C2 when a customer is navigating to a new empty form on Surface, screen readers may announce ‘alert’ keyword incorrectly, which is not present on the form. |
| 1.3.2 | Meaningful Sequence | A | Partially Supports | 1. When a customer is using the Narrator on the scheduling page, the Narrator may not read the source and destination dates correctly.2. In Field Service C2 when a customer navigates to "Cancel Appointment" the screen reader is not correctly reading "Cancel Appointment".3. In Field Service C2 when a customer navigates to "Service Type" the screen reader is not correctly announcing the dropdown items in the "Service Type" dropdown menu. |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Supports | |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 2.1.1 | Keyboard | A | Partially Supports | 1. When a customer navigates to "Service, Get Started" and tabs to the play button using the keyboard, they are unable to access the play button.2. When a customer tabs to the Site Map, and selects "settings" then tabs to new button, and then designer tab and selects the toolbox the move and delete keys are not accessible.3. When a customer selects "Create you Accounts", "Quick Create Account:, "Details", the tool tip label names are not accessible to the keyboard.4. In Connected Field Service when a customer selects "Devices" and then selects "Device Readings" the column width is not adjustable with the keyboard.5. In Connected Field Service when a customer selects "Devices" and then selects "Device Readings" the "hide series in group" button and "set axis state to shared" button, is not accessible through keyboard.6. In Field Service C2 when a customer selects "Schedule time" the buttons "Zoom in", "Zoom out", "Give feedback" do not have tool tips while navigating with the keyboard. |
| 2.1.2 | No Keyboard Trap | A | Partially Supports | 1. When a customer navigates to "Assets and Locations" and then tabs to "tree control" to navigate the tree the customer cannot navigate back to the previous control using "Shift+Tab". |
| 2.1.4 | Character Key Shortcuts | A | Supports | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Not Applicable | |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | 1. When a customer selects "Active Bookable Resources" and tabs to "Sorting buttons" in the column headers the keyboard focus is not remaining on the column header after performing the sorting function.2. When a customer selects "Settings", "New", "Designer", toolbox the keyboard focus is not going to the newly revealed controls.3. In Connected Field Service when a customer selects "Devices" and "Device Readings" and tabs through the grid elements the keyboard focus is incorrect.4. In Connected Field Service when a customer selects "Devices" and "Device Readings" and selects the "Service History" the keyboard focus is incorrect. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.5.1 | Pointer Gestures | A | Not Applicable | |
| 2.5.2 | Pointer Cancellation | A | Not Applicable | |
| 2.5.3 | Label in Name | A | Supports | |
| 2.5.4 | Motion Actuation | A | Not Applicable | |
| 3.1.1 | Language of Page | A | Supports | |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.3.1 | Error Identification | A | Partially Supports | 1. When a customer tabs to "Setup your frontline workers" section and the tabs to "Set up", "Quick Setup Frontline Workers", "Select users" there is no error message displayed after deleting the mandatory fields. |
| 3.3.2 | Labels or Instructions | A | Partially Supports | 1. In the section "New work order", "Task, Products, and Services" are required fields, however, there is no * mark to provide visual indication of a required field. |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Partially Supports | 1. When a customer is working with the "New Inspection Template Version", not all of the elements meets ARIA requirements.2. When a customer is working with "Agreement Invoice Setup" section, not all form elements have labels.3. In Field Service C2 when a customer selects "Schedule time" and selects the map, while A14W is enabled, map links may have non discernible text.4. In Field Service C2 when a customer selects "Live Map View" under "Active Appointments" and VoiceOver is engaged, the VoiceOver is not announcing the proper name for "Phone Icon".3. When a customer is on the "Get Started" page and selects the focus is on the "?" Narrator is announcing the "role's" of the control.4. When a customer is on the "Get Start" page and the focus is on the "More resources" section, the Narrator will not announce all of the fields.5. When a customer selects "Customer Assets" and navigates to any record on the grid and clicks on the account field, "show Assets" followed by selecting any node on the tree view's more actions (the three dots) these options do not meet ARIA requirements.6. When a customer is creating a "New Inspection Template" via the "Designer" tab, The corresponding fields do not meet ARIA requirements.7. When a customer tabs to the "Help (?)" control in the top banner, the "Help (?)" control is redirecting to another page that opens in a new tab in the browser.8. When a customer is on the "New Bookable Resource" section, the home address field does not conform to ARIA standards.9. In Connected Field Service when a customer selects "Devices", "Device Readings" the combo box "Custom", "Choose Duration of Device Readings" button does not follow ARIA standards. |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.4 | Orientation | AA | Partially Supports | 1. When a customer changes the orientation from landscape to portrait the inspection section is not accessible using the mouse. |
| 1.3.5 | Identify Input Purpose | AA | Supports | |
| 1.4.3 | Contrast (Minimum) | AA | Partially Supports | 1. When a customer navigates to the getting started page the contrast between the foreground and background colors do not meet WCAG 2 AA. |
| 1.4.4 | Resize text | AA | Partially Supports | 1. When a customer uses 200 % zoom controls the active work orders dropdown menu is truncated. 2. When a customer uses 200 % zoom controls the inspection section is not accessible when using the mouse. |
| 1.4.5 | Images of Text | AA | Not Applicable | |
| 1.4.10 | Reflow | AA | Partially Supports | 1. When customer navigates to the Inspection designer, and uses the tool at 400% zoom, the contents of the toolbox on the right are not visible under one scroll bar.2. When customer navigates to the "Field Service Page" the reflow element in the header section for "Field Service" is not visible.3. When customer navigates to the "Assets and Locations" tab and selects 200 % zoom the page elements get truncated.4. When customer navigates to the "Designer Tab" and selects 200 % zoom the contents gets truncated.5. When customer navigates to the "New Work Order" tab and selects the "service, task, and products" while using 200 % zoom, the page contents are truncated.6. When customer navigates to the "New Designer Tab", "toolbox", while using 400 % zoom, the Redo button is overlapping on the toolbox section.7. In Connected Field Service when a customer selects Devices, Device Readings, and is 200 % zoom the grid view elements are truncated.8. In Connected Field Service when a customer selects Devices and navigates to any record from the grid and selects Device Data History tab while 200 % zoom the "New" and "Flow" buttons are not visible. |
| 1.4.11 | Non-text Contrast | AA | Partially Supports | 1. When a customer navigates to the "Work Orders" tab, and selects "Scheduling, "Service Account" filter menu and presses enter, while using high contrast, the contrast ratio for the keyboard on close button and background color is less than 3:1.2. In Field Service C2 when a customer navigates to "Schedule time" section the contrast ratio for the "Zoom in, Zoom out, and Give feedback" button is less than 3:1. |
| 1.4.12 | Text Spacing | AA | Partially Supports | 1. When a customer navigates to the "Service", and selects any existing "Agreements", while applying text spacing, the text at the edit fields are getting truncated.2. In Connected Field Service when a customer navigates to the "Devices" tab and then selects the "Device Readings" section, while applying text spacing, the text "Service History" gets truncated. |
| 1.4.13 | Content on Hover or Focus | AA | Supports | |
| 2.4.5 | Multiple Ways | AA | Not Applicable | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Partially Supports | 1. When tabbing to "Setup your frontline workers" section and selecting the "Front line worker properties", and then permissions, the keyboard focus overlaps with the link text "Permissions"2. When tabbing to the "Field Service" page header section and tabbing to "Username", "View Account" the keyboard focus is overlapping with the text "View Account" 3. When tabbing to the Site Map, "settings", "logic tab", "Logic expression setup while using the Narrator the keyboard focus visible in date icon. |
| 3.1.2 | Language of Parts | AA | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.3 | Status Messages | AA | Partially Supports | 1. In Connected Field Service when a user navigates to "Connected Devices", "Devices", and selects any device from the grid, then selects "Device Readings" and tabs to show / hide value button, the Narrator is not announcing any status message for show / hide.2. In field Service C2 when a customer navigates to "Bookings" and clicks "Book" the VoiceOver is not reading the status for successful page. |
| 1.2.6 | Sign Language (Prerecorded) | AAA | Not Evaluated | |
| 1.2.7 | Extended Audio Description (Prerecorded) | AAA | Not Evaluated | |
| 1.2.8 | Media Alternative (Prerecorded) | AAA | Not Evaluated | |
| 1.2.9 | Audio-only (Live) | AAA | Not Evaluated | |
| 1.3.6 | Identify Purpose | AAA | Not Evaluated | |
| 1.4.6 | Contrast (Enhanced) | AAA | Not Evaluated | |
| 1.4.7 | Low or No Background Audio | AAA | Not Evaluated | |
| 1.4.8 | Visual Presentation | AAA | Not Evaluated | |
| 1.4.9 | Images of Text (No Exception) | AAA | Not Evaluated | |
| 2.1.3 | Keyboard (No Exception) | AAA | Not Evaluated | |
| 2.2.3 | No Timing | AAA | Not Evaluated | |
| 2.2.4 | Interruptions | AAA | Not Evaluated | |
| 2.2.5 | Re-authenticating | AAA | Not Evaluated | |
| 2.2.6 | Timeouts | AAA | Not Evaluated | |
| 2.3.2 | Three Flashes | AAA | Not Evaluated | |
| 2.3.3 | Animation from Interactions | AAA | Not Evaluated | |
| 2.4.8 | Location | AAA | Not Evaluated | |
| 2.4.9 | Link Purpose (Link Only) | AAA | Not Evaluated | |
| 2.4.10 | Section Headings | AAA | Not Evaluated | |
| 2.5.5 | Target Size | AAA | Not Evaluated | |
| 2.5.6 | Concurrent Input Mechanisms | AAA | Not Evaluated | |
| 3.1.3 | Unusual Words | AAA | Not Evaluated | |
| 3.1.4 | Abbreviations | AAA | Not Evaluated | |
| 3.1.5 | Reading Level | AAA | Not Evaluated | |
| 3.1.6 | Pronunciation | AAA | Not Evaluated | |
| 3.2.5 | Change on Request | AAA | Not Evaluated | |
| 3.3.5 | Help | AAA | Not Evaluated | |
| 3.3.6 | Error Prevention (All) | AAA | Not Evaluated |
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