Dynamics 365 2017 Sales, Service, Marketing
Accessibility Conformance Report published by Microsoft
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 25 criteria
- Supports
- 13
- Partially supports
- 6
- Does not support
- 0
- Not applicable
- 6
- Not evaluated
- 0
Level AA — 13 criteria
- Supports
- 7
- Partially supports
- 3
- Does not support
- 0
- Not applicable
- 3
- Not evaluated
- 0
Source: Download the original report from Microsoft (Word document). Or browse all of Microsoft's reports on Microsoft's own site.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (38)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Partially Supports | Product meets this requirement in most cases. There are a few exceptions, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing.Alt+Text is provided in most cases except for a few dialogs, dashboards, and the Yammer widget. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Not Applicable | |
| 1.2.2 | Captions (Prerecorded) | A | Not Applicable | |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Not Applicable | |
| 1.2.4 | Captions (Live) | AA | Not Applicable | |
| 1.2.5 | Audio Description (Prerecorded) | AA | Not Applicable | |
| 1.3.1 | Info and Relationships | A | Supports | |
| 1.3.2 | Meaningful Sequence | A | Supports | |
| 1.3.3 | Sensory Characteristics | A | Supports | |
| 1.4.1 | Use of Color | A | Partially Supports | Product meets this requirement in most cases. There are a few exceptions in the charts area. |
| 1.4.2 | Audio Control | A | Not Applicable | |
| 1.4.3 | Contrast (Minimum) | AA | Supports | |
| 1.4.4 | Resize text | AA | Partially Supports | All UI and content support and use the accessibility user settings with some exceptions in the Zoom setting across all browsers. |
| 1.4.5 | Images of Text | AA | Supports | |
| 2.1.1 | Keyboard | A | Partially Supports | Product meets this requirement in most cases. There are a few exceptions, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing. |
| 2.1.2 | No Keyboard Trap | A | Supports | |
| 2.2.1 | Timing Adjustable | A | Not Applicable | |
| 2.2.2 | Pause, Stop, Hide | A | Not Applicable | |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | |
| 2.4.1 | Bypass Blocks | A | Partially Supports | This works in most cases except for a few places where the user has to perform extra tabbing to get to the intended field. There are a few exceptions, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing. |
| 2.4.2 | Page Titled | A | Supports | |
| 2.4.3 | Focus Order | A | Partially Supports | There are some known issues with Tab order not behaving as expected on certain browsers, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | |
| 2.4.5 | Multiple Ways | AA | Supports | |
| 2.4.6 | Headings and Labels | AA | Supports | |
| 2.4.7 | Focus Visible | AA | Partially Supports | Product meets this requirement in most cases with a few exceptions. Keyboard focus not behaving as expected on certain browsers. There are a few exceptions, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing. |
| 3.1.1 | Language of Page | A | Partially Supports | Product meets this requirement in most cases. There are a few exceptions, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing. |
| 3.1.2 | Language of Parts | AA | Partially Supports | Product meets this requirement in most cases. There are a few exceptions, mainly in the following areas - Editors for Workflows, SLA and Email to Case Creation, and Routing Rules; Customer Insights; Microsoft Dynamics 365 for Outlook; Microsoft Dynamics 365 App for Outlook; Dynamics 365 Administration Center; Charts; Learning Path; document suggestions; interactive service hub; editable grids; field value and business recommendations; and integration with Power BI, Yammer, and Bing. |
| 3.2.1 | On Focus | A | Supports | |
| 3.2.2 | On Input | A | Supports | |
| 3.2.3 | Consistent Navigation | AA | Supports | |
| 3.2.4 | Consistent Identification | AA | Supports | |
| 3.3.1 | Error Identification | A | Supports | |
| 3.3.2 | Labels or Instructions | A | Supports | |
| 3.3.3 | Error Suggestion | AA | Supports | |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | |
| 4.1.1 | Parsing | A | Supports | |
| 4.1.2 | Name, Role, Value | A | Supports |
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