Zoom Rooms (all platforms)
Accessibility Conformance Report published by Zoom
Partial extraction. We read 28 of 31 Level A and 20 of 24 Level AA criteria from this document (87% coverage). The remainder are missing from our extraction, not necessarily from Zoom's report — their table layout defeated our parser. Treat the figures below as incomplete and read the source document for the full picture.
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 28 criteria
- Supports
- 22
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 6
- Not evaluated
- 0
Level AA — 20 criteria
- Supports
- 10
- Partially supports
- 0
- Does not support
- 0
- Not applicable
- 10
- Not evaluated
- 0
Source: View the original report published by Zoom.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (99)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | The product provides text-alternatives to non-text content such as buttons, and graphics. Programmatic labels allow assistive technologies users to decipher the nature and purpose of non-text content. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Supports | The product supports closed captioning for its audio-only and video-only recorded meetings. Users can assign a dedicated participant to type closed captioning, add a 3rd party closed captioning provider, or use automatic transcriptions. The product does not provide pre-recorded audio-only or video-only media. Meeting participants may share video-only/audio-only files during the meeting and provide the necessary alternative for the time-based media using in-meeting file-transfer. |
| 1.2.2 | Captions (Prerecorded) | A | Supports | The product supports open and closed captioning for its recorded meetings. Users can assign a dedicated |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Supports | The product supports closed captioning for its recorded meetings. Users can assign a dedicated participant to type closed captioning, or add a 3rd party closed captioning provider. The product does not provide pre-recorded video content. Meeting participants may share time-based media during a meeting and provide the necessary audio descriptions or alternative using in-meeting file transfer. |
| 1.3.1 | Info and Relationships | A | Supports | The product programmatically presents the necessary visual structure, context, and relationships between elements to assistive technologies. |
| 1.4.1 | Use of Color | A | Supports | The product conveys information without solely using color differences. |
| 1.4.2 | Audio Control | A | Not Applicable | The product does not automatically play any audio apart from in-meeting audio. Audio controls are located on the Zoom Room Controller device. |
| 2.1.1 | Keyboard | A | Supports | The product provides keyboard support to most elements |
| 2.1.2 | No Keyboard Trap | A | Supports | The product allows for keyboard navigation throughout the application without keyboard trap. |
| 2.1.4 | Character Key Shortcuts | A | Not Applicable | The product does not support any keyboard shortcuts |
| 2.2.1 | Timing Adjustable | A | Supports | Zoom meetings time out after either 24 hours or 40 minutes depending on what plan the user is on and how many participants are in the meeting. For more details see: https://support.zoom.us/hc/en-us/articles/202460676-Wi |
| 2.2.2 | Pause, Stop, Hide | A | Supports | The product does not contain any moving, blinking, scrolling, or auto-updating information. |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | The product does not contain any flashing content |
| 2.4.1 | Bypass Blocks | A | Not Applicable | This product is not a web application. |
| 2.4.2 | Page Titled | A | Supports | The product is not a web application |
| 2.4.3 | Focus Order | A | Supports | The product provides a focus order that is consistent with the visual order of the application. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | The product provides link purpose for all links. |
| 2.5.1 | Pointer Gestures | A | Not Applicable | The product does not require any multi-point gestures in order to operate content. |
| 2.5.2 | Pointer Cancellation | A | Supports | The product does not use down-events to execute most functions. Down-events are only used in the Whiteboard feature for annotations where it is essential. |
| 2.5.3 | Label in Name | A | Supports | The product provides programmatic names that match the label of elements |
| 2.5.4 | Motion Actuation | A | Not Applicable | The product does not contain any functionality that is triggered by gestures or by moving a device. |
| 3.1.1 | Language of Page | A | Supports | The language of the product can be programmatically determined |
| 3.2.1 | On Focus | A | Supports | The product does not initiate changes of context upon the focusing of elements. |
| 3.2.2 | On Input | A | Supports | The product does not initiate changes of context upon user input. |
| 3.3.1 | Error Identification | A | Supports | The product properly displays error messages visually. |
| 3.3.2 | Labels or Instructions | A | Supports | The product employs adequate form labels both visually and programmatically. |
| 4.1.1 | Parsing | A | Not Applicable | This product is not implemented using markup languages. |
| 4.1.2 | Name, Role, Value | A | Supports | The product provides the necessary role, state, property, and value information to assistive technologies. |
| 1.2.4 | Captions (Live) | AA | Supports | The product supports closed captioning for its meetings. Meeting hosts can assign a dedicated participant to type closed captioning, or use a 3rd party closed captioning provider. |
| 1.2.5 | Audio Description (Prerecorded) | AA | Supports | Meeting participants may share video content with audio descriptions included in the main audio track. However, Zoom does not provide the ability for participants to select a separate audio track while viewing shared video content |
| 1.3.4 | Orientation | AA | Not Applicable | Due to the nature of the application, the product must be used in specified orientations supported by the hardware configuration in the room (TV screen, tablet controller, scheduling display tablet, etc.). |
| 1.3.5 | Identify Input Purpose | AA | Not Applicable | The product is not implemented using markup languages. |
| 1.4.3 | Contrast (Minimum) | AA | Supports | The product meets the minimum color contrast ratio for text. Color contrast for text in the Zoom Room home screen can vary depending on the custom background image set by the user. |
| 1.4.4 | Resize text | AA | Supports | The product currently inherits the text resizing options set through the operating system. |
| 1.4.5 | Images of Text | AA | Supports | The product uses text rather than images of text to present information. |
| 1.4.10 | Reflow | AA | Supports | The product does not require scrolling in two dimensions to present content without loss of information. |
| 1.4.11 | Non-text Contrast | AA | Supports | The product UI follows the 3:1 minimal contrast ratio for the visual presentation UI components against adjacent colors. |
| 1.4.12 | Text Spacing | AA | Not Applicable | The product is not implemented using markup languages. |
| 1.4.13 | Content on Hover or Focus | AA | Not Applicable | The product does not utilize the on-hover or on-focus technique. |
| 2.4.5 | Multiple Ways | AA | Not Applicable | The product is not a web application |
| 2.4.6 | Headings and Labels | AA | Supports | The product provides descriptive headings and labels throughout the application. |
| 2.4.7 | Focus Visible | AA | Supports | The product provides a visible focus indicator when elements receive keyboard focus. |
| 3.1.2 | Language of Parts | AA | Supports | The product does not provide content written in multiple languages at once. |
| 3.2.3 | Consistent Navigation | AA | Not Applicable | This product is not a web application. |
| 3.2.4 | Consistent Identification | AA | Not Applicable | This product is not a web application. |
| 3.3.3 | Error Suggestion | AA | Not Applicable | The product does not utilize automatic error suggestions |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Not Applicable | The product does not cause legal commitments or financial transactions for the user. |
| 4.1.3 | Status Messages | AA | Not Applicable | The product is not implemented using markup languages. |
| 502.2.1 | User Control of Accessibility Features | - | Not Applicable | The product is not platform software |
| 502.2.2 | No Disruption of Accessibility Features | - | Supports | The application does not disrupt or disable Windows operating system accessibility features such as narrator, magnifier, filter keys, toggle keys, sticky keys, text resizing, and the on-screen keyboard. |
| 502.3.1 | Object Information | - | Supports | The product provides the necessary role, state, property, and value information to assistive technologies. |
| 502.3.2 | Modification of Object Information | - | Supports | The product provides assistive technologies with the ability to modify states and properties of all applicable objects. |
| 502.3.3 | Row, Column, and Headers | - | Not Applicable | The product does not utilize tables to organize information. |
| 502.3.4 | Values | - | Supports | All values can be programmatically determined by assistive technologies |
| 502.3.5 | Modification of Values | - | Supports | The products allows assistive technologies to modify values of all applicable objects. |
| 502.3.6 | Label Relationships | - | Supports | All controls are programmatically associated with their respective labels. |
| 502.3.7 | Hierarchical Relationships | - | Supports | The product exposes all parent-child relationship programmatically to assistive technologies. |
| 502.3.8 | Text | - | Supports | The product ensures that all text can be programmatically determined by assistive technologies. |
| 502.3.9 | Modification of Text | - | Supports | The product allows assistive technologies to modify all applicable texts. |
| 502.3.10 | List of Actions | - | Supports | The product ensures that most controls programmatically expose its list of information to assistive technologies. |
| 502.3.11 | Actions on Objects | - | Supports | The product programmatically exposes the available actions to assistive technologies. |
| 502.3.12 | Focus Cursor | - | Supports | The product uses visible focus indicators throughout the application to indicate where the keyboard focus is at all times. |
| 502.3.13 | Modification of Focus Cursor | - | Supports | The product allows assistive technologies to control the focus and selection cursor on all controls. |
| 502.3.14 | Event Notification | - | Supports | The product makes notification information available to assistive technology users. |
| 503.4.1 | Caption Controls | - | Supports | The product provides controls for live captioning. |
| 503.4.2 | Audio Description Controls | - | Does Not Support | The product does not provide controls for audio descriptions |
| 504.2.1 | Preservation of Information Provided for Accessibility in Format Conversion | - | Not Applicable | The product does not provide authoring tools to convert content from one format to another. |
| 504.2.2 | PDF Export | - | Not Applicable | This product does not export to PDF. |
| 4.2.1 | Usage without vision | - | Supports | The product provides functions that can be used by users without vision. The majority of the features and content in the product is keyboard and screen reader accessible. |
| 4.2.2 | Usage with limited vision | - | Supports | The product is accessible to users with low vision. |
| 4.2.3 | Usage without perception of colour | - | Supports | The product can be used without the perception of color. |
| 4.2.4 | Usage without hearing | - | Supports | The product can be used without the use of hearing by supporting live closed captioning, and post-meeting transcripts |
| 4.2.5 | Usage with limited hearing | - | Supports | The product can be used without the use of hearing by supporting live closed captioning, and post-meeting transcripts |
| 4.2.6 | Usage without vocal capability | - | Supports | The product can be fully operated without the use of speech. |
| 4.2.7 | Usage with limited manipulation or strength | - | Supports | The product is fully functional with limited strength. |
| 4.2.8 | Usage with limited reach | - | Supports | The product is fully functional with limited reach. |
| 4.2.9 | Minimize photosensitive seizure triggers | - | Supports | The product does not contain flashing content that might trigger seizures. |
| 4.2.10 | Usage with limited cognition | - | Supports | The product is functional for users with limited language, cognitive, and learning abilities |
| 4.2.11 | Privacy | - | Supports | The product’s accessibility components maintain the users’ privacy. |
| 5.1.4 | Functionality closed to text enlargement | - | Not Applicable | The product is not closed software |
| 5.1.5 | Visual output for auditory information | - | Not Applicable | The product is not closed software |
| 5.5.1 | Means of operation | - | Not Applicable | The product is not hardware |
| 5.5.2 | Operable parts discernibility | - | Not Applicable | The product is not hardware |
| 5.6.1 | Tactile or auditory status | - | Not Applicable | The product is not hardware |
| 5.6.2 | Visual status | - | Not Applicable | The product is not hardware |
| 7.1.1 | Captioning playback | - | Supports | The product provides the ability to display closed captions. |
| 7.1.2 | Captioning synchronization | - | Supports | The product supports the synchronization of captions with the live media. |
| 7.1.3 | Preservation of captioning | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 7.2.1 | Audio description playback | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 7.2.2 | Audio description synchronization | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 7.2.3 | Preservation of audio description | - | Not Applicable | The product is not a media player nor does it contain embedded players. |
| 11.4.1 | User control of accessibility features | - | Not Applicable | The product is not platform software. |
| 11.4.2 | No disruption of accessibility features | - | Supports | The application does not disrupt or disable Windows operating system accessibility features such as narrator, magnifier, filter keys, toggle keys, sticky keys, text resizing, and the on-screen keyboard. |
| 11.6.3 | Preservation of accessibility information in transformations | - | Not Applicable | The product does not provide authoring tools to convert content from one format to another. |
| 11.6.4 | Repair assistance | - | Does Not Support | The product does not offer accessibility repair assistance. |
| 11.6.5 | Templates | - | Not Applicable | The product does not provide templates for content creation. |
| 12.1.1 | Accessibility and compatibility features | - | Supports | Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page. |
| 12.2.2 | Information on accessibility and compatibility features | - | Supports | Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page. |
| 12.2.3 | Effective communication | - | Supports | Zoom support services accommodate the diverse needs of individuals with disabilities. |
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