Zendesk SunCo SDK Android
Accessibility Conformance Report published by Zendesk
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 32 criteria
- Supports
- 31
- Partially supports
- 1
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 0
Level AA — 24 criteria
- Supports
- 23
- Partially supports
- 1
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 0
Source: View the original report published by Zendesk.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (81)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | Non-text content presented to the user in the product has text alternatives that serve the equivalent purpose. Decorative non-text content is marked as presentational. |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Supports | The product does not contain prerecorded audio- only or video-only media. |
| 1.2.2 | Captions (Prerecorded) | A | Supports | The product does not contain any prerecorded synchronized media (video with audio) that requires captions. |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Supports | The product does not contain any prerecorded video media that requires audio descriptions or a media alternative. |
| 1.3.1 | Info and Relationships | A | Supports | The product ensures that information, structure, and relationships conveyed through presentation can also be determined programmatically or through text. |
| 1.3.2 | Meaningful Sequence | A | Supports | The product ensures that a correct reading order can be programmatically determined for content whose presentation sequence affects its meaning. |
| 1.3.3 | Sensory Characteristics | A | Supports | The product does not contain instructions that rely solely on sensory characteristics such as shape, size, visual location, or sound. |
| 1.4.1 | Use of Color | A | Supports | The product does not use color as the only visual means of conveying information, indicating an action, or prompting a response. |
| 1.4.2 | Audio Control | A | Supports | The product does not include audio that plays automatically. |
| 2.1.1 | Keyboard | A | Supports | The product ensures that interactive content and functionality is accessible and operable using a keyboard or keyboard emulator. |
| 2.1.2 | No Keyboard Trap | A | Supports | Where a component can receive keyboard focus, the product allows focus to be moved away using only the keyboard. |
| 2.1.4 | Character Key Shortcuts | A | Supports | The product does not use character key shortcuts. |
| 2.2.1 | Timing Adjustable | A | Supports | The product does not contain time-limited or time- dependent content. |
| 2.2.2 | Pause, Stop, Hide | A | Supports | The product does not contain content that moves, blinks, scrolls, or auto-updates. |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | The product does not contain flashing content. |
| 2.4.1 | Bypass Blocks | A | Supports | This success criterion does not apply to non-web software. |
| 2.4.2 | Page Titled | A | Supports | Pages of the product consistently provide titles that adequately describe their topic or purpose. |
| 2.4.3 | Focus Order | A | Supports | Pages of the product can be navigated sequentially with a focus order that matches the logical reading order. |
| 2.4.4 | Link Purpose (In Context) | A | Supports | The product ensures that the purpose of links can be determined from the link text alone or in combination with the surrounding or programmatic context. |
| 2.5.1 | Pointer Gestures | A | Supports | The product does not require multipoint or path- based gestures for operation. |
| 2.5.2 | Pointer Cancellation | A | Supports | The product does not contain functionality that uses a pointer for operation, or the down-event of the pointer is not used to execute any part of the functionality. |
| 2.5.3 | Label in Name | A | Supports | The product ensures that when interface components have visual labels that include text, the provided accessible name contains the visually presented text. |
| 2.5.4 | Motion Actuation | A | Supports | The product does not contain functionality that requires device motion or user motion. |
| 3.1.1 | Language of Page | A | Supports | The product ensures that the default human language used on each page can be programmatically determined. |
| 3.2.1 | On Focus | A | Supports | The product ensures that interface components do not initiate a change of context when receiving focus. |
| 3.2.2 | On Input | A | Supports | The product ensures that interactive components do not initiate a change in context when the component setting is changed unless followed by an explicit user action such as activation of a button or link. |
| 3.2.6 | Consistent Help | A | Supports | Help mechanisms occur in the same order relative to other page content in the product. |
| 3.3.1 | Error Identification | A | Supports | Where the product automatically detects input errors, the item or field in error is identified and the error is described to the user in text. |
| 3.3.2 | Labels or Instructions | A | Supports | Where user input is required, the product presents adequate labels or instructions for successfully providing that input. |
| 3.3.7 | Redundant Entry | A | Supports | The product does not request redundant user- entered information in multi-step processes. |
| 4.1.1 | Parsing | A | Supports | For WCAG 2.0, 2.1, EN 301 549, and Revised 508 Standards, the September 2023 errata update indicates this criterion is always supported. See the WCAG 2.0 Editorial Errata and the WCAG 2.1 Editorial Errata. |
| 4.1.2 | Name, Role, Value | A | Partially Supports | In most instances, the product contains user interface components whose name, role, state, and value can be programmatically determined. Exceptions include: • Buttons have insufficiently descriptive accessible names, e.g., the Add Media button is announced as “Choose an option”. • Messages that can be expanded and collapsed have an improper role and state. |
| 1.2.4 | Captions (Live) | AA | Supports | The product does not contain any live synchronized media (video with audio) that requires real-time captioning. |
| 1.2.5 | Audio Description (Prerecorded) | AA | Supports | The product does not contain any prerecorded synchronized media (video with audio) that requires audio descriptions. |
| 1.3.4 | Orientation | AA | Supports | The product does not restrict its view and operation to a single display orientation, such as portrait or landscape. |
| 1.3.5 | Identify Input Purpose | AA | Supports | This success criterion does not apply to non-web software |
| 1.4.3 | Contrast (Minimum) | AA | Partially Supports | In most instances, the visual presentation of text and images of text in the product provides a contrast ratio of at least 4.5:1 against adjacent colors. Exceptions include: • Text does not meet the required minimum color contrast ratio with its background, e.g., message timestamp and status gray text on white background and blue link text in messages. |
| 1.4.4 | Resize text | AA | Supports | The product allows text to be resized without assistive technology up to 200 percent without loss of content or functionality. |
| 1.4.5 | Images of Text | AA | Supports | Except for logos, the product uses text instead of images of text. |
| 1.4.10 | Reflow | AA | Supports | Pages of the product allow for resizing to a minimum width of 320 CSS pixels or vertical height of 256 CSS pixels without loss of content or functionality, and without requiring scrolling in two dimensions. |
| 1.4.11 | Non-text Contrast | AA | Supports | The visual presentation of non-text content in the product has a contrast ratio of at least 3:1 against adjacent color(s). |
| 1.4.12 | Text Spacing | AA | Supports | This success criterion does not apply to non-web software. |
| 1.4.13 | Content on Hover or Focus | AA | Supports | Content triggered by hover or focus remains visible while triggered, remains visible while moving the pointer over it, and can be dismissed without moving the pointer or changing focus if it obscures other content. |
| 2.4.5 | Multiple Ways | AA | Supports | This success criterion does not apply to non-web software. |
| 2.4.6 | Headings and Labels | AA | Supports | The product uses headings and labels that describe their topic or purpose. Exceptions include: • The image attachment functions as a button but is announced as “unlabeled”. |
| 2.4.7 | Focus Visible | AA | Supports | In most instances, the product provides a visible indication of keyboard focus for elements on each page. |
| 2.4.11 | Focus Not Obscured (Minimum) | AA | Supports | When user interface components receive keyboard focus they are, at minimum, partially visible. |
| 2.5.7 | Dragging Movements | AA | Supports | The product does not use dragging movements for interactive functionality. |
| 2.5.8 | Target Size (Minimum) | AA | Supports | The product does not utilize pointer inputs. |
| 3.1.2 | Language of Parts | AA | Supports | Pages of the product present content in a single language. |
| 3.2.3 | Consistent Navigation | AA | Supports | This success criterion does not apply to non-web software. |
| 3.2.4 | Consistent Identification | AA | Supports | This success criterion does not apply to non-web software. |
| 3.3.3 | Error Suggestion | AA | Supports | Where the product automatically detects input errors and provides error messages, the product also provides suggestions for correcting each error. |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Supports | The product does not cause financial transactions or legal commitments to occur. User-controllable data is checked before submission and can be reversed or revised after submission. |
| 3.3.8 | Accessible Authentication (Minimum) | AA | Supports | The product does not require an authentication process. |
| 4.1.3 | Status Messages | AA | Supports | The product does not generate status messages that are subject to this criterion. |
| 4.2.1 | Usage without vision | - | Partially Supports | Where the product provides visual modes of operation, it mostly allows at least one mode of operation that does not require vision so that users without vision can use screen readers to interact with user interface elements as disclosed in: • 4.1.2 Name, Role, Value |
| 4.2.2 | Usage with limited vision | - | Partially Supports | Where the product provides visual modes of operation, it mostly provides features that enable users to make better use of their limited vision as disclosed in: • 1.4.3 Contrast (minimum) • 4.1.2 Name, Role, Value |
| 4.2.3 | Usage without perception of colour | - | Partially Supports | Where the product provides visual modes of operation, it mostly allows at least one mode of operation that does not require user perception of color as disclosed: • 1.4.3 Contrast (minimum) |
| 4.2.4 | Usage without hearing | - | Supports | Where the product provides auditory modes of operation, it allows at least one mode of operation that does not require hearing. |
| 4.2.5 | Usage with limited hearing | - | Supports | Where the product provides auditory modes of operation, functions of the product are usable for users with limited hearing. |
| 4.2.6 | Usage with no or limited vocal capability | - | Supports | Where the product requires vocal input from users, functions of the product do not require users to generate vocal output. |
| 4.2.7 | Usage with limited manipulation or strength | - | Supports | Where the product requires manual actions, functions of the product can be used through alternative actions not requiring manipulation, simultaneous action or hand strength |
| 4.2.8 | Usage with limited reach | - | Supports | Where the product requires manual actions, functions of the product can be used through alternative actions not requiring manipulation, simultaneous action or hand strength. |
| 4.2.9 | Minimize photosensitive seizure triggers | - | Supports | The product does not contain flashing |
| 4.2.10 | Usage with limited cognition, language or learning | - | Supports | The product allows for functionality that provides features and/or presentation that makes it simpler and easier to understand, operate and use. |
| 4.2.11 | Privacy | - | Supports | The product maintains user privacy when accessibility features are used. |
| 5.1.4 | Functionality closed to text enlargement | - | Not Applicable | The product does not have any closed functionality. |
| 5.1.5 | Visual output for auditory information | - | Not Applicable | The product does not have any closed |
| 5.1.7 | Access without speech | - | Not Applicable | The product does not have any closed |
| 5.5.1 | Means of operation | - | Not Applicable | The product does not have operable parts. |
| 5.5.2 | Operable parts discernibility | - | Not Applicable | The product does not have operable |
| 5.6.1 | Tactile or auditory status | - | Not Applicable | The product does not have locking or |
| 5.6.2 | Visual status | - | Not Applicable | The product does not have locking or toggle controls. |
| 11.6.1 | User control of accessibility features | - | Not Applicable | The product is not a platform. |
| 11.6.2 | No disruption of accessibility features | - | Not Applicable | The product does not have documented accessibility features. |
| 11.8.3 | Preservation of accessibility information in transformations | - | Not Applicable | The product is not an authoring tool. |
| 11.8.5 | Templates | - | Not Applicable | The product is not an authoring tool. |
| 12.1.1 | Accessibility and compatibility features | - | Supports | Product documentation was not included in this audit’s scope |
| 12.2.2 | Information on accessibility and compatibility features | - | Supports | Information on the accessibility and |
| 12.2.3 | Effective communication | - | Supports | ICT support services were not included in this audit’s scope. |
Is this your product? If this report is out of date or misrepresented, we will correct or remove it. Contact us to claim this listing.