Zendesk Login & Signup Experience
Accessibility Conformance Report published by Zendesk
Partial extraction. We read 30 of 31 Level A and 20 of 24 Level AA criteria from this document (91% coverage). The remainder are missing from our extraction, not necessarily from Zendesk's report — their table layout defeated our parser. Treat the figures below as incomplete and read the source document for the full picture.
Conformance by level
Reported by the vendor. WCAG Level AA is the benchmark referenced by ADA Title II, Section 508 and the European Accessibility Act; Level AAA is optional and often left unevaluated.
Level A — 30 criteria
- Supports
- 25
- Partially supports
- 5
- Does not support
- 0
- Not applicable
- 0
- Not evaluated
- 0
Level AA — 20 criteria
- Supports
- 17
- Partially supports
- 2
- Does not support
- 1
- Not applicable
- 0
- Not evaluated
- 0
Source: View the original report published by Zendesk.
These figures are extracted from that document. They are the vendor's own statements, not an independent assessment, and automated extraction can misread a table.
All reported criteria (50)
| Criterion | Name | Level | Conformance | Remarks from vendor |
|---|---|---|---|---|
| 1.1.1 | Non-text Content | A | Supports | The product ensures that non- |
| 1.2.1 | Audio-only and Video-only (Prerecorded) | A | Supports | The product does not contain |
| 1.2.2 | Captions (Prerecorded) | A | Supports | The product does not contain |
| 1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | Supports | The product does not contain |
| 1.3.1 | Info and Relationships | A | Supports | The product ensures that |
| 1.3.2 | Meaningful Sequence | A | Supports | The product consistently allows |
| 1.3.3 | Sensory Characteristics | A | Supports | The product does not contain |
| 1.4.1 | Use of Color | A | Supports | The product does not use color |
| 1.4.2 | Audio Control | A | Supports | The product does not contain |
| 2.1.1 | Keyboard | A | Partially Supports | In most cases, the product |
| 2.1.2 | No Keyboard Trap | A | Supports | The product allows focus to be |
| 2.1.4 | Character Key Shortcuts | A | Supports | The product does not use |
| 2.2.1 | Timing Adjustable | A | Supports | The product does not contain |
| 2.2.2 | Pause, Stop, Hide | A | Supports | The product does not contain |
| 2.3.1 | Three Flashes or Below Threshold | A | Supports | The product does not contain |
| 2.4.1 | Bypass Blocks | A | Supports | Screens of the product do not |
| 2.4.2 | Page Titled | A | Partially Supports | In most cases, the product |
| 2.4.3 | Focus Order | A | Supports | The product ensures that each |
| 2.4.4 | Link Purpose (In Context) | A | Supports | The product ensures that the |
| 2.5.1 | Pointer Gestures | A | Supports | The product does not require |
| 2.5.2 | Pointer Cancellation | A | Supports | The product does not contain |
| 2.5.3 | Label in Name | A | Supports | The product ensures that when |
| 2.5.4 | Motion Actuation | A | Supports | The product does not contain |
| 3.1.1 | Language of Page | A | Partially Supports | In most cases, the product |
| 3.2.1 | On Focus | A | Supports | The product does not contain |
| 3.2.2 | On Input | A | Supports | The product does not contain |
| 3.3.1 | Error Identification | A | Supports | Where the product |
| 3.3.2 | Labels or Instructions | A | Partially Supports | In some cases, where user |
| 4.1.1 | Parsing | A | Supports | Elements in the product are |
| 4.1.2 | Name, Role, Value | A | Partially Supports | In most cases, the product |
| 1.2.4 | Captions (Live) | AA | Supports | The product does not contain any |
| 1.2.5 | Audio Description (Prerecorded) | AA | Supports | The product does not contain |
| 1.3.4 | Orientation | AA | Supports | The product does not restrict its |
| 1.3.5 | Identify Input Purpose | AA | Does Not Support | The purpose of input fields in the |
| 1.4.3 | Contrast (Minimum) | AA | Partially Supports | In most cases, the product |
| 1.4.4 | Resize text | AA | Supports | The product allows text to be |
| 1.4.5 | Images of Text | AA | Supports | The product does not contain |
| 1.4.10 | Reflow | AA | Supports | Content in the product allows for |
| 1.4.11 | Non-text Contrast | AA | Partially Supports | In most cases, the product |
| 1.4.12 | Text Spacing | AA | Supports | The product supports user |
| 1.4.13 | Content on Hover or Focus | AA | Supports | The product ensures that content |
| 2.4.5 | Multiple Ways | AA | Supports | Pages and modal dialogs in the |
| 2.4.6 | Headings and Labels | AA | Supports | The product provides headings |
| 2.4.7 | Focus Visible | AA | Supports | The product provides visible |
| 3.1.2 | Language of Parts | AA | Supports | Pages and modal dialogs in the |
| 3.2.3 | Consistent Navigation | AA | Supports | The product provides |
| 3.2.4 | Consistent Identification | AA | Supports | The product ensures that |
| 3.3.3 | Error Suggestion | AA | Supports | The product provides suggestions |
| 3.3.4 | Error Prevention (Legal, Financial, Data) | AA | Supports | The product does not cause legal |
| 4.1.3 | Status Messages | AA | Supports | Status messages provided in the |
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